Award reflects McClintock’s consistently high level of customer service
McClintock Heating & Cooling is proud to announce that we have earned the service industry’s coveted Angie’s List Super Service Award for the 12th consecutive year, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2016.
“The 2016 Super Service Award from Angie’s List is very meaningful to our entire team,” said Rob McClintock, President of McClintock Heating and Cooling. “Total customer satisfaction is the driving force behind how all McClintock employees perform their jobs. It is a culture within our company; from the moment the phone rings, until the service or installation is completed, we make sure that superior customer service is delivered to all of our customers.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the heating and cooling companies in the greater Charlotte, NC area were able to do it.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.