McClintock Heating and Cooling Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects McClintock’s consistently high level of customer service

McClintock Heating & Cooling is proud to announce that we have earned the service industry’s coveted Angie’s List Super Service Award for the 12th consecutive year, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2016.

“The 2016 Super Service Award from Angie’s List is very meaningful to our entire team,” said Rob McClintock, President of McClintock Heating and Cooling. “Total customer satisfaction is the driving force behind how all McClintock employees perform their jobs. It is a culture within our company; from the moment the phone rings, until the service or installation is completed, we make sure that superior customer service is delivered to all of our customers.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the heating and cooling companies in the greater Charlotte, NC area were able to do it.”

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

McClintock Heating & Cooling Earns the Esteemed 2015 Angie’s List Super Service Award

Award reflects McClintock’s consistently high level of customer service

McClintock Heating & Cooling is proud to announce that we have earned the service industry’s coveted Angie’s List Super Service Award for the 11th consecutive year, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.

“The 2015 Super Service Award from Angie’s List is very meaningful to our entire team,” said Rob McClintock, President of McClintock Heating and Cooling. “Total customer satisfaction is the driving force behind how all McClintock employees perform their jobs. It is a culture within our company; from the moment the phone rings, until the service or installation is completed, we make sure that superior customer service is delivered to all of our customers.”

Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

“Only about 5 percent of the heating and cooling companies in the greater Charlotte area have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. 

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Angie’s List helps facilitate happy transactions between more than three million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

Air Conditioning Tune-up Details

Last month, we went through the reasons of why getting a yearly inspection on your air conditioning unit is imperative in the long term quality and function of the unit, but what’s just as important as “Why do I need to get my air conditioning unit inspected?” is “What are they doing out there during the inspection and why can’t I just do it myself?”

While there are certain tasks you can do throughout the year to assure that your air conditioning unit is running well, such as changing the filter and keeping the unit clear of leaves and other debris, the functions of a yearly inspection should be left to the professionals. During the 60-90 minute inspection, the technicians at McClintock Heating and Cooling will go through various safety checks and preventative maintenance measures to keep your system in top shape.

The first step of the inspection process is to do an overall assessment of the unit. Your technician will check to make sure that there is nothing interfering with the air flow such as foliage or other items like a grill or patio furniture. From there, the outdoor coil will be inspected for heat transfer loss and they will also be cleaned. The fans will be both inspected and cleaned, as well, while the exposed ductwork will be checked for any leaks. Other items checked during this process include drains, relays, contractors, and the indoor coils.

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During the inspection, other parts of the air conditioner are inspected with a little more detail. The refrigerant will be checked for proper charge to be sure that there are no leaks. The unit’s thermostats will be checked and calibrated if needed – an essential function for a home to be kept at a comfortable temperature. Air filters are also inspected, and if the customer requests, they will be replaced.

At the end of this process, your McClintock Heating and Cooling technician will provide you with an inspection report that details the state of your unit and the inspection results. This is a great time to ask your technician any questions that you may have regarding the heating or cooling of your home!

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To schedule your yearly AC inspection, call McClintock Heating and Cooling at 704-321-5207 or follow this linkfor easy scheduling online! For any questions regarding your AC unit or the yearly tune-up process, leave them in the comments section below!   

 

Spring Cleaning for Your Air Conditioner

During what had been a winter of record breaking proportions, it sometimes seemed as if the season would never end. Lately, however, we’ve been teased with some warmer temperatures and by looking at the calendar, it’s clear to see that spring has arrived. For as much snow, ice and cold temperatures as Charlotte received this year, we will no doubt forget about it all once temperatures and humidity start to creep higher and higher. The cool interiors of our homes serve as an oasis in the southern summer heat, so the changing seasons are a good reminder to get your air conditioners tuned up in order to keep your home cool and comfortable through all of the warmer months.

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As we discussed last fall, it’s easy to lament and wonder why we must keep everything in our lives maintained…including our heating and cooling units. Just as it’s often times easy to skip a dentist appointment, it’s no doubt tempting to not schedule a yearly air conditioning tune-up. But just as skipped dental appointments can turn minor cavities into root canals, missing yearly air conditioning tune-ups can turn small problems into a hefty repair bill.

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A yearly tune-up with McClintock Heating & Cooling will provide a multitude of benefits for your air conditioning unit and home as a whole. The maintenance performed by the technicians at McClintock Heating & Cooling during the inspection will not only improve the system’s efficiency, but will also prevent breakdowns and extend it’s life. The yearly tune-up also provides benefits that the whole family can enjoy – a well running and maintained air conditioning unit delivers comfortable and consistent temperatures throughout the entire home.

Perhaps the best benefit of a yearly air conditioning inspection with McClintock Heating & Cooling, is the peace of mind that you’ll have going into the warm months, knowing that your system is ready for the heat that is ahead!

Replace or Repair

Most homeowners do not think about their HVAC system until a problem is impossible to ignore. The heat stops working in the middle of a cold snap, the air conditioning goes out during a heat wave, or the system begins to make noises that are keeping those living in the home up at night. At this point, it is time to get a technician out to service the unit and often times, to make a big decision – do we replace the unit or do we repair? It may be assumed that as an HVAC company, we’d automatically encourage our customers to replace their units, but that is far from the truth. Many things go into the decision of whether to replace or repair, and while facing this decision may seem like a daunting task, McClintock Heating & Cooling employees are well trained to help you to navigate all of these considerations.

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As we have discussed in the past, regular maintenance is imperative for the overall well-being of your unit. If you have been having regular maintenance on your unit, the odds are good that repairs will be the most cost efficient way for you to address the problem. But even if your unit has been well maintained, there are still other situations that may call for a system replacement, such as the initial quality of the unit. If you’re finding yourself calling for repairs several times per year, it probably makes the most long-term financial sense to go with the replacement.

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One of the biggest considerations that goes into the decision of whether to replace or repair is age. When a system is relatively young, in most cases it makes sense to move forward with the repairs and put off replacement. As the unit ages, however, efficiency decreases while the amount of repairs tends to increase, making the decision to replace more evident. The EPA and Department of Energy’s ENERGY STAR program recommends replacement when your heat pump or air conditioner is more than 10 years old and when your furnace is more than 15 years old.

A great rule of thumb that technicians often use when working with homeowners is the 50% rule. If the cost of the repairs near 50% of the value of the unit, it is probably time for a replacement. Conversely, if the cost of the repairs is significantly less than 50% of the value of the heating and cooling system, moving forward with just repairs may be the best choice.

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Ultimately, the decision to replace or repair must come from you, the homeowner, but with advice and assistance from sources such as McClintock Heating and Cooling and the ENERGY STAR online checklist you’ll be able to make the best decision to keep your home comfortable and your unit working well!

McClintock Heating & Cooling Earns 2013 Angie’s List Super Service Award

McClintock Heating & Cooling Earns the Esteemed 

2013 Angie’s List Super Service Award for the 9th Consecutive Year!

 Award reflects McClintock Heating & Cooling’s consistently high level of customer service.

 McClintock Heating & Cooling has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.

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“The 2013 Super Service Award from Angie’s List is very meaningful to our entire team, especially since this is the 9th consecutive year that we have won the award,” said Rob McClintock, President of McClintock Heating and Cooling. “Total customer satisfaction is the driving force behind how all McClintock employees perform their jobs. It is a culture within our company; from the moment the phone rings, until the service or installation is completed, we make sure that superior customer service is delivered to all of our customers.”

“Only about 5 percent of the companies McClintock Heating & Cooling competes with in the Matthews, NC and greater Charlotte areas are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.

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Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.

McClintock Heating and Cooling is a family owned and operated HVAC service and installation company, proudly serving Matthews, NC and the greater Charlotte area. With a focus on quality people, quality products, and quality service, McClintock Heath and Cooling’s goal is to provide total satisfaction with your heating and air conditioning needs. From heat pumps to central air systems to furnaces, their professional technicians can not only provide solutions for your heating and cooling needs, but can also help you reduce energy costs and improve your indoor air quality.

Preventing & Detecting Carbon Monoxide

One threat that enters our homes is one that we rarely even think about. It’s colorless, odorless and tasteless. It has the ability to float through our homes just like the air we breathe, yet unlike oxygen, it’s certainly not essential to our lives. In fact, this threat is the exact opposite; causing serious illness or even death to those it attacks.

So what is this threat? It’s carbon monoxide – a gas that is produced by the burning of fuels such as coal, natural gas, oil, wood, kerosene and charcoal. According to the Consumer Product Safety Commission, on average approximately 170 people die and many others experience serious illness each year from carbon monoxide poisoning from non-automotive consumer products including furnaces, water heaters, fireplaces, portable room heaters and generators.

The first signs of carbon monoxide poisoning are similar to the symptoms that accompany the flu. These symptoms will include headache, achiness, fatigue and even vomiting and nausea, however, unlike the flu, you will not have a fever with the symptoms. If you are feeling that you may be experiencing CO poisoning, you will want to get fresh air immediately. Open all of the windows in your home and go to the nearest emergency room.

While we all understand the importance of having smoke detectors in our homes to alert us of possible fire, it’s just as important to have a carbon monoxide detector to warn us when this poisonous gas is present. Similar to a smoke alarm, a carbon monoxide detector will sound an alarm if the levels of the gas rise to a dangerous level.

Carbon monoxide detectors are most effective when combined with preventative maintenance on your appliances, including your furnace. The leaking of carbon monoxide occurs when a part of the furnace malfunctions and releases the toxic gas. To prevent this from occurring, technicians like those at McClintock Heating & Cooling will thoroughly inspect your heating system to ensure that all parts are running properly and will repair any parts that may not be working up to par. The preventative maintenance combined with detectors throughout your home will leave you with the comfort of knowing that your family is protected from carbon monoxide.

Benefits of Whole-Home Humidity

Dry throat, chapped skin, static cling. Most of us know all too well that these are the results that sometimes occur while running the heat inside your home during the winter. While you may see these side effects as minor inconveniences, did you know that if the humidity level in your home goes below 30%, that the results could be more than just “minor?” Existing health conditions such as allergies and asthma can be exacerbated, while porous materials in your home, like moldings and hardwood floors, can be damaged. But by bringing your home’s humidity to its optimum level, your health and the contents of your home will only benefit!

We’re all familiar with portable humidifiers that can be placed throughout a home or office to provide humidity during the cold weather months. These humidifiers range in size to provide humidity to space as small as an office cubicle to large enough to service several rooms. However, portable humidifiers have proven to be an inconvenience and a health hazard at the same time. Not only do you have to replenish the water in the machine daily, but precautions must be made to keep the reservoir extremely clean, as bacteria can form and be sprayed into the air by the humidifier.

The better alternative to the portable humidifier is a whole-house humidifier. While many whole- house humidifiers operate only when the heating system is running, the technicians at McClintock Heating and Cooling install steam humidifiers in the homes of their customers. The Honeywell TrueSTEAM provides humidity to homes up to 3,000 square feet while using significantly less water than other whole-house humidifiers, making it eco-friendly. And as for the health of those inside of your home, TrueSTEAM produces a “true steam,” hence the name, eradicating any opportunity for bacteria growth.

Installation of the whole-house humidifier takes approximately 4-6 hours. During this time, your McClintock Heating and Cooling technician will install the humidifier either directly on your furnace or remotely up to 20 feet away. In most cases, your technician will also install a new thermostat that will control both the heating and cooling of the home as well as the humidity, eliminating the need to have multiple controls taking up space on your walls.

As for maintenance, it really does not get much easier! Once the spring hits, the humidifier will be shut down and drained in preparation for the already humid summer months. Depending on the hardness of your water, the humidifier will only need cleaned and maintained once per year, which can take place during your yearly furnace maintenance (insert link of maintenance blog post). Once the unit is cleaned and any mineralization removed, your humidifier will be ready to provide comfort to your home for another winter!

Furnace Inspection Details

Since our last post about the importance of getting your heating system tuned-up before the start of each cold weather season, the temperatures here in Charlotte have certainly changed. For a while, it seemed as if Fall may never arrive, but alas, cooler temperatures are finally showing up on the forecast. Odds are that most of us have not turned our heating system on yet, but it’s just a matter of time! Let’s discuss what’s going to happen during the yearly inspection, so that your furnace is in top shape once that time comes.

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When making an appointment for a furnace inspection with McClintock Heating & Cooling, keep in mind that the appointment will last for approximately 60 to 90 minutes per system.  The first thing that your McClintock Heating & Cooling technician will do is to check the overall exterior condition and appearance of your unit. Has rust or corrosion formed since the last inspection? Is the furnace off balance? Are there any abnormal noises coming from the unit or any household items stored a little too closely to the furnace? These small details are things that we as homeowners overlook in our day to day lives, but with the trained eye of the technician can be caught and quickly fixed before they cause a major problem.

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After the initial assessment, the technician will begin the more detailed tasks of the inspection. Fans, burner assembly, ignition assembly and heat exchanger will be cleaned while the technician checks each for any defects. All exposed ductwork will be assessed for leaks and thermostats will be checked and calibrated if needed. Indoor coils are then inspected, the outdoor coils are cleaned and air filters are inspected and replaced if requested. Be sure to have the correct size filters on hand or when scheduling your appointment, ask about your service company about providing them.

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Once complete, the McClintock Heating & Cooling technician furnishes an inspection report that includes details of any abnormal conditions. If there are problems to be fixed, the technician will be able to make the fixes right then and there, or can re-schedule a time that is more convenient for you!

Though you may be sad to see the warmer temperatures hibernate for the winter, after your seasonal furnace inspection, you can rest assured that you’ll still have warm temperatures inside!

The Yearly Check-Up

One question that is often asked by our customers is, “Why should I get my heating system checked before cold weather arrives?” As we approach the official end of summer, we thought that this would be a great question to tackle for you all.

As consumers, it seems as if we have a never ending list of things that we “should” do. We should go to the dentist every six months, we should get an oil change every 6,000 miles, and we should re-finish the deck every two years. But with the many items requiring our attention, how are we supposed to know what really needs maintained and how often we need to maintain it?

All furnace manufacturers recommend annual inspections and maintenance by qualified technicians like those here at McClintock Heating & Cooling. In fact, many manufacturer warranties contain language that states that damage caused by improper maintenance will not be covered. Does this mean that your entire warranty is going to be void if you do not get a yearly inspection? Maybe not, but the manufacturers understand that a well maintained unit prevents system failure in cold weather and can preserve and maintain the efficiency rating of the equipment, which is ultimately what we as consumers want – a system that works well and saves us money.

Now that you know why the yearly furnace check is important, you’re probably wondering when and how often it should be done. Most system breakdowns occur when you first turn the system on for the season, so the best time to get your heating system inspected would be in September or October of each year. When scheduling your appointment, keep in mind that it typically takes our Heating & Cooling Technicians an hour to an hour and a half per system to clean, check and service all components of your equipment. After the tune up is finished, your technician will furnish an inspection report and will advise you of any abnormalities that exist, and the best way to go about correcting them.

Often times, customers overlook having their system checked because unlike many of your other home appliances, the furnace is out of sight and out of mind, however, when the cold weather inevitably arrives, it will certainly be an appliance you need working well! Don’t let the cold of winter sneak up on you this year – be sure to call McClintock Heating and Cooling for your yearly furnace inspection!